Baggex offers a reliable luggage delivery service across the UK, handling your baggage from doorstep to destination. Our FAQ page answers common questions about booking, insurance, and baggage preparation, so you can travel with peace of mind. For any other questions you may have, you can contact us or visit our bookings to get your free quote.
No. You can make your booking without a cabin number. If your cabin has not yet been allocated, simply let us know once you receive your cruise documentation and we will update your booking.
We will contact you approximately 14–21 days before your cruise to confirm your collection date and time window by email or text message.
We currently collect from all UK mainland postcodes except:
PA20, PA41–PA78, PH42–PH44, KA27–KA28, KW, LL21–LL78, SY11–SY25
If your postcode falls within one of these areas, please call us on 01473 807 200 to discuss availability.
One-Way (Per Bag)
Fred. Olsen Cruise Lines
Southampton & Portsmouth
£49.99
Fred. Olsen Cruise Lines
Liverpool, Newcastle, Rosyth & Dover
£57.00
Ambassador Cruise Line
Tilbury
£65.00
Saga Cruises
Portsmouth & Dover
£65.00
Currently, Baggex provides luggage collection and delivery services to the UK mainland only. If you are travelling from elsewhere, please contact us to discuss your requirements.
Yes. We regularly transport mobility aids, including folding wheelchairs and mobility scooters.
Some larger or heavier items may require additional handling, so please contact us before booking with the dimensions and weight of your equipment.
*We will require written confirmation from the relevant Cruise Line that they are happy for us to deliver your mobility scooters*
We insure the physical bag up to a value of £100. We do not insure the contents.
Depending on your location, your luggage will normally be collected between 2 and 7 working days before your cruise departure.
Your luggage is normally delivered back to your home within 1 to 7 working days following disembarkation, depending on your location.
Each item of luggage should weigh no more than 23kg, in accordance with cruise line guidelines.
Items exceeding this weight may incur an additional handling charge or may not be accepted for transport.
For safety reasons, luggage must not contain hazardous materials, flammable liquids, explosives, illegal substances, or any items prohibited by the cruise line.
We also recommend that valuables, passports, medication, jewellery, cash, and important documents remain with you in your hand luggage.
Yes. We recommend that all luggage is securely locked before collection. We do not require access to the contents during transit.
Booking is easy.
Simply book online at www.baggex.co.uk and complete the request a quote section, email baggexops@bgxl.co.uk, or call our friendly team on 01473 807 200, Monday to Friday, 9:00 am–5:00 pm.
We recommend making your booking at least six weeks before your cruise departure to ensure we can guarantee availability and accommodate your luggage movement.
Should you need to cancel your booking before the scheduled collection date, a full refund will be provided less a £20 administration fee.
Alternatively, your booking may be transferred and held against a future cruise at no additional cost.
If Baggex fails to collect your luggage on the agreed collection date and you choose not to proceed with the service, a full refund will be issued.
To qualify for a refund due to a service failure:
- You must notify us by telephone or in writing within five (5) calendar days of the original collection date.
- You must provide the booking or order reference relating to your payment.
If you have any questions or would like further information, please do not hesitate to contact our team on 01473 807 200.
We look forward to assisting you and helping you enjoy a smoother, more relaxing start to your cruise holiday.
