FAQs

Baggex specialises in dedicated delivery, meaning only cruise baggage is transported on our vehicles. This unique approach reduces the risk of loss, damage, or misdelivery, offering peace of mind that your luggage is in safe hands. Find out more about us.

The collection and return of baggage is £49.99 including VAT per item each way, with a weight limit of 25kg per item.

We can collect and deliver baggage from cruise terminals across the country, including (but not limited to) Harwich, London Tilbury, Southampton, Dover and Hull. Visit our Terminals page to find out more.

Bookings can only be made over the phone using a credit or debit card. We process payments securely through the WorldPay gateway. Please note, we do not accept American Express.

Yes, a full refund will be issued if:

• We fail to collect your baggage on the agreed date, and you choose to cancel.
• You cancel your booking in writing at least three days before the collection or delivery date.

For more details, please refer to our T&Cs.

Baggage will be collected from your home 1-5 working days before your cruise departure. On your return, we will deliver your baggage back to your home within 1-3 working days after your arrival at any UK port.

Please note: This service excludes Northern Ireland.

Yes, you will be provided with a unique Baggex booking reference number, which our driver will quote upon collection.

If we attempt collection and your baggage isn’t available, a re-collection charge of £24.99 will apply.

Once collected, your baggage will be taken to our secure facility. On the day of your cruise, it will be delivered to the relevant cruise line team at the port. You will receive a text or email confirming the handover to the cruise line.

Your baggage is insured up to £100 per bag, covering loss or damage to the case itself, not the contents. By accepting this compensation, you waive the right to make a claim through your travel insurance.

Yes, all baggage should be secured before collection. If your baggage isn’t secured, we will provide a security seal. Cruise line labels with your full name and cabin number must also be attached, along with a separate tag displaying your full name and address.

Yes, all personal information you provide is kept completely confidential. We do not share any details with third parties. For more information, please refer to our T&Cs.

If the collection or delivery time is delayed by more than 30 minutes, you will be contacted via call, text, or email with a new estimated time of arrival (ETA). If this new time doesn’t suit you, we will agree on a new time, or a full refund will be issued if a new time cannot be arranged.

Yes, all personal information you provide is kept completely confidential. We do not share any details with third parties. For more information, please refer to our T&Cs.