Effective Date: 11/07/2026
At BGX Logistics Ltd, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or use our services.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
Company Information
BGX Logistics Ltd
20–22 Wenlock Road
London
N1 7GU
United Kingdom
Email: admin@bgxl.co.uk
Telephone: 01473 807200
Definitions
Company refers to BGX Logistics Ltd (“we”, “our” or “us”).
Website refers to www.baggex.co.uk
Service means all transport, logistics, baggage handling and associated services provided by BGX Logistics Ltd.
Personal Data means any information capable of identifying an individual.
Usage Data means information collected automatically through your use of our website.
Cookies are small text files stored on your device to improve your browsing experience.
Information We Collect
Depending on the services you use, we may collect the following information:
Personal Information
- Full name
- Home or business address
- Email address
- Telephone numbers
- Collection and delivery addresses
- Booking details
- Cruise details (where applicable)
- Payment information
- Correspondence between yourself and BGX Logistics Ltd
Automatically Collected Information
When you visit our website we may collect:
- IP Address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Website performance data
- Cookies and analytics information
How We Use Your Information
We only collect information necessary to provide our services.
Your personal information may be used to:
- Process bookings
- Arrange collections and deliveries
- Contact you regarding your booking
- Respond to enquiries
- Process payments
- Improve our services
- Provide customer support
- Meet legal and regulatory obligations
- Prevent fraud and maintain website security
- Send service updates and promotional offers (where you have consented)
Legal Basis for Processing
We process your information where one or more of the following applies:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent
Sharing Your Information
We never sell your personal information.
We may share your data with carefully selected third parties where necessary to provide our services, including:
- Transport partners
- Payment providers
- IT service providers
- Website hosting providers
- Customer communication providers
- Legal or regulatory authorities where required by law
All third parties are required to keep your information secure and confidential.
Cookies
Our website uses cookies to improve your browsing experience.
These cookies help us:
- Remember your preferences
- Improve website functionality
- Analyse website traffic
- Monitor website performance
You can disable cookies within your browser settings at any time, although this may affect certain website functionality.
How Long We Keep Your Data
We only retain your personal information for as long as necessary to:
- Deliver our services
- Meet legal obligations
- Resolve disputes
- Maintain business records
When no longer required, your data is securely deleted or anonymised.
Data Security
BGX Logistics Ltd takes the security of your information seriously.
We use appropriate technical and organisational measures including:
- Secure servers
- Password-protected systems
- Encryption where appropriate
- Access controls
- Staff confidentiality procedures
Whilst we take every reasonable precaution, no online system can ever be guaranteed completely secure.
International Data Transfers
Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR.
Your Rights
Under UK GDPR you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request transfer of your data
- Withdraw consent at any time where consent is the legal basis for processing
To exercise any of these rights, please contact us using the details below.
Marketing Communications
Where you have given your consent, we may contact you with news, offers or service updates.
You may unsubscribe from marketing communications at any time by contacting us or following the unsubscribe link contained within our emails.
Disclosure of Information
We may disclose your personal information where required to:
- Comply with legal obligations
- Protect our legal rights
- Prevent fraud
- Protect the safety of customers or employees
- Respond to lawful requests from courts or government authorities
Business Changes
Should BGX Logistics Ltd merge with, acquire, or be acquired by another business, your personal information may be transferred as part of that transaction. Any such transfer will remain subject to this Privacy Policy unless otherwise notified.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.
Any updates will be published on this page together with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:
BGX Logistics Ltd
20–22 Wenlock Road
London
N1 7GU
Telephone: 01473 807200
Email:admin@bgxl.co.uk