Dear customer, please take some time to read through the following Terms & Conditions for Baggex Group Ltd


Service Provider: Baggex Group Ltd

Customer / Owner: The party entering the contract with the Service Provider

All activities of the Company during its business whether gratuitous or not are undertaken subject to these Conditions.

The Customer warrants that they are either the Owner or the authorised representative of the Owner and also that they are accepting these Conditions not only for themselves but also for the representative for and on behalf of the Owner.


Baggex Group Ltd shall be entitled to sub-contract any of its services in order to fulfil the contract. (Including the Company’s subsidiaries, or associated companies).

The Company reserves the right to change any route and procedure to be followed in the handling, storage, and transportation of goods in order to fulfil the contract.

If the customer cannot be contacted or traced, we will write to the customer and use any reasonable means we have, to contact the customer giving 28 days’ notice. We will hold the Baggage for a further 28 days. If contact is not forthcoming from the customer, we reserve the right to dispose of Baggage as we see fit.


Baggex Group Ltd will perform its duties with care, diligence, skill, and judgement.

A port operative strike, Port Closure / Road Closure / Extreme Weather, Undisclosed Change of UK Port or Arrival Time of Vessel, or any circumstances which Baggex is unable to avoid by the exercise of reasonable diligence.

These Conditions and any act or contract to which they apply shall be governed by English Law and any dispute arising out of any act or contract to which these Conditions apply shall be subject to the exclusive jurisdiction of the English Courts.


Pictures will be Taken of the Baggage on Collection and Delivery. We expect each item of Baggage to have the Full Name, Full Address (Including Post Code) of the customer attached and easily visible (We recommend that this information is shown inside each item of baggage also). Where the Cruise Line have provided Baggage TAGS please ensure they are attached. Each piece of Baggage should be sealed with a padlock so that there is no question of security. If a padlock is not present a plastic security seal will be added by the driver and recorded for tracing purposes. It is the customers responsibility to ensure the security of their baggage and the possessions therein. When your baggage is scanned through security prior to Embarkation or Disembarkation it remains the customers responsibly and therefore these security measures must be followed.

Your baggage is insured up to £100 per bag. We don’t cover the contents of the bag only damage to the case itself. By accepting this compensation, you will not be permitted to make a claim under your travel insurance. (Please note that this compensation is not Travel Insurance)

All baggage claims will be dealt with on a individual basis.

* Baggex cannot provide any cover for and in no manner will be liable for the loss of or physical damage to any of your personal effects. Such items are shipped expressly at your own risk.

To make a claim for Total Loss of your Baggage – please email within 7 days of disembarkation from your cruise.


The maximum we can lift in one item is 25kgs. All items MUST be able to be lifted by one person. Any items deemed too heavy or large by our drivers may result in refusal to accept the Baggage.


Baggex Group Ltd and the Partners it works alongside will provide coverage if its operations are not affected by cause beyond the company’s reasonable control. We will communicate with our customers in any event.

Our general operating times are
0800hrs – 1800hrs Monday – Friday.
0800hrs 1200hrs on Saturday.


Once booked we will liaise with the customer to arrange a mutually agreeable collection time from their Home, this will be a defined period. e.g. 9am-11am. Once collected the baggage will either be taken to our secure facilities for consolidation, or deliver direct to the cruise Terminal. Where we hand over your baggage to the Cruise Line for onward movement to your cabin door. On return we will collect the baggage from the Cruise Line ground staff after passing through security, and deliver back to the customers home, again at a mutually agreeable time.


All Baggage must be of Standard Sizing (S/M/L) and be in good working order (Wheels & Handles) and designed for the specific purpose of carrying personal effects for travel. We will not accept Cardboard Boxes, Plastic Containers. (It remains the responsibility of the customer to ensure that the contents of their Baggage is in line with UK regulations relating to International Security.)

*Disability equipment (Wheelchairs, Mobility Scooters, Or Walking Frames) will be collected/delivered only when the customer has expressed permission in writing from the cruise line in advance.


In the circumstances where we have attempted a collection but Baggage is not available to our driver, there will be an additional re-collection charge of £24.99 in all instances.


We collect relative information from customers when they place an order on our website, or over the phone. It is necessary to take the name, address, email address, a contact number & credit/debit card information along with Cruise Details. We use this information to process Bookings and Financial transactions. We have security measures in place to maintain the safety of your details when you place an order. These measures include Multi Factor Authentication and Password Protected Databases. After a transaction your financial details are not stored. We do not disclose information to outside parties.


We will issue a full refund in the following circumstances: –

  • We fail to collect your baggage on the agreed date and as a result you cancel the booking.
  • You confirm in writing that you wish to cancel your booking no less than three days in advance of your arrange collection date / arrival date back in the UK.

To initiate a refund request please email customer support on – Please ensure you include: Full Name, Address including Post Code, Mobile & Land Line Telephone Numbers and Email address.